Returns

Oneness will only accept returns for damaged or faulty goods that are not opened.  Due to dietary supplement regulations worldwide, we cannot issue any refunds for open packages – this includes customers who are not happy with the efficacy of our products. 

 

We do not accept returns or issue refunds for 'change of mind' purchases or products that have been opened.  We do not have a 'money back guarantee'.

 

If you did not achieve the desired physical or aesthetic outcome from taking our products, or if you experienced any adverse reactions from any of the ingredients listed in our products, we will not issue refunds as these conditions are not a result of the product being damaged or faulty.  

Although every measure is taken to ensure your product reaches you in a satisfactory condition, sometimes things can be damaged in transit.

 

If you receive an item that is faulty or damaged, please email us at contact@oneness.sg with the details of your order, photographs & the batch number of the affected product so we can walk you through the refund (or exchange) process.

Refunds & exchanges for faulty or damaged product will only be issued once we have received the item back in-store.  In these circumstances, we will refund the cost of shipping that was required to send the product back to us.  

 

For consumer safety, we do not offer returns or refunds on our products outside the above circumstances. 

Wrong Order Received

If you have received the wrong order, please email us at contact@oneness.sg as soon as it arrives and we will replace it once the incorrect product has been returned back to us.  

Cancellations

Once your order has been received & packed by our dispatch team, we are not able to cancel, change or refund your order.  

Shipping Policy

Please ensure that you have correctly entered your name and address at the time of purchase. We are unable to change the address once your item has been fulfilled.

Oneness cannot take responsibility for any missing items that have been incorrectly addressed by the customer.

If your order has not arrived within 5 working days in Singapore (excluding weekends and public holidays) please contact the courier company or you may track your order using the tracking reference number.  You will need the tracking number from your tracking email.  If they are unable to locate your order, please email us at contact@oneness.sg.

 

International orders may attract local customs taxes or duties on arrival to your country.  These taxes / duties are required to be paid by the purchaser and are not the responsibility of Oneness. No refunds will be issued for orders where taxes / duties remain unpaid by the purchaser.  Please check with your local customs agency regarding the tax / duty likely to be charged prior to placing your order.  You will need the tracking number from your tracking email.  If they are unable to locate your order, please email us at contact@oneness.sg.

 

Please ensure someone will be available to sign for your order or collect it if you receive a card-to-call / collect. We cannot resend product free of charge outside Singapore if your order gets returned to us.

 

Disclaimer

The material provided on this website is for information purposes only. It is not intended to replace medical advice or be a treatment for any medical condition. We highly recommend consulting your medical professionals if you have any concerns about your health, are starting any health or nutritional related treatment, or for any questions you may have regarding your own medical condition.

 

Information and statements regarding Oneness are not intended to diagnose, treat, cure, or prevent any disease.

 

Information and related materials on this site are subject to change without notice. Whilst all reasonable steps have been taken to ensure the accuracy of information provided within this website, Oneness makes no warranties or representations as to its accuracy, completeness or frequency that it is updated.

 

Although the Oneness website may include links providing direct access to other Internet resources, including external web sites, Oneness is not responsible for the accuracy or content of information contained in these sites.